Turnaround Times

Turnaround times refer to production only and do not include additional bundling or delivery; and are based on the time zone for the production facility.


Please note that our cutoff is 12pm EST.  Production will begin the following day for orders "received" after this time.

 

Our posted turnaround times begin ONLY after an order has been "received". Orders are considered "received" and are put into production ONLY when the following conditions have been met:

 

1. Job details have been confirmed by email

2. All files have been correctly submitted,

3. If applicable, the customer has approved the online proof and has given the go ahead to proceed with production

4. Payment has been provided, unless otherwise arranged and noted.

For a better understanding of our turnaround times, refer to our examples below:

Turnaround starts from the time the file upload is complete and order is confirmed. If a job has revised files, is placed on hold, or is awaiting proof approval, the turnaround starts from time the approval is given. Also note: All booklets/calendars will receive an electronic proof that must be approved before the start of turnaround and printing.

Orders received after our cutoff time will begin production the following day.

​Orders received after our cutoff time will begin production the following day.

Although we rarely miss production schedules, the printing and pre-press process involves equipment which is subject to malfunctions and/or equipment failure. We will always do everything in our power to make sure that any production problems do not delay your job. However, please note that ALL production and delivery times ARE NOT CONTRACTUAL and no turnaround time can be guaranteed. Please plan date sensitive materials timely.