How to Order and upload artwork?

Ordering can be done two ways and both are super easy. 

Traditional/Email

Artwork can be uploaded to our FTP at www.theprintingco.loadingdock.ca

or

email artwork to sales@theprintingco.ca and include an order number or estimate number.

  • Orders must be confirmed by 12:00pm EST for print and 2pm EST for Promo/Apparel and 9am for all rush orders.  Orders received after this time will be processed the following business day

  • Production will not begin until payment is processed unless otherwise arranged and noted prior to production

What is the production/turnaround?

once artwork has been approved...

  • It will vary based on the product but the majority of print products have a production time of 3-5 business days

  • Folding and other finishing options may add to the overall needed production time

  • Bundling will add 1 business day to production for quantities of 50,000 pieces or less

  • Some specialty products and custom die cuts will vary in turnaround times and may not have an option for rush production.

  • Promo and promo apparel products have a 5-10 business day production time

  • Personalized apparel 3-5 business day production for in-stock items

  • Production/turnaround times do not include shipping time.

  • Rush printing is available on most of our products.  Price will vary based on product and quantity

  • Cut off time is 12:00pm EST for print and 2pm EST for Promo/Apparel.  Orders in after this time will be processed the next day

  • Production will not begin until payment is processed unless otherwise arranged and noted prior to production

What are your shipping options?

  • Shipping is provided by Purolator and UPS depending on what is being shipped and where.

  • Shipping charges are based on the rates charged by the courier and may vary from time to time.

  • Estimated Shipping options and their rates will be provided on estimates and prior to ordering

  • 3rd Party shipments may be subject to additional fees, accurate "bill to" information is required to avoid charge backs

  • Drop shipping to your customer with your company as sender is available to our resellers for an additional charge

  • Your estimated shipping time is in addition to the order production time

  • We do not offer customer pickup from production facilities

Can you provide our company with samples?

 

  • ABSOLUTELY!  We take pride in our work and stand by the quality of our products, just email us at info@theprintingco.ca to arrange.

  • Sample books of our stocks and finishes are available at no cost upon request.  Email info@theprintingco.ca to order.

  • Spec samples for promo products can be provided before production at an additional cost.  contact us at info@theprintingco.ca to arrange.

Can You Accommodate Custom print jobs?

  • It's our specialty!  Contact us to discuss your vision today!

 

 

Can You Handle Large Scale Orders? 

 

  • ​You betcha, often without any delay to production time

What file formats do you accept?

 

  • PDF  

  • ​EPS

  • ​TIFF

  • JPEG

  • We prefer that you send .PDF with embedded or outlined fonts.

  • .PDF's are easier to handle and will likely speed up your turn-around. Remember to flatten your files before uploading.

 

What are the uploaded content requirements?

DIGITAL/OFFSET PRINTING:

  • All file formats must be flattened, and have a resolution of 300dpi at 1:1 ratio (or 100%). Content that does not meet this standard may experience print or images that are fuzzy, pixelated or otherwise distorted, for which thePrintingCo does not accept responsibility.

  • Designed in CMYK and provided to thePrintingCo in CMYK with no embedded color profile.

  • Fonts embedded or converted to outlines

  • .125" Bleed, .25" for booklets and folders

  • Keep all text and anything important .125" inside the cut line to avoid clipping

  • ​Files provided in RGB or some other standard will be converted to CMYK, thePrintingCo is not responsible for any color shifting

What are the uploaded content requirements?

LARGE FORMAT PRINTING:

  • .5" bleeds required on all sides.

  • NO CUT MARKS

  • If ordering hems, leave a 2 inch safe zone on all sides.

 

Our Large Format printing is fully automated and expands/constricts file sizes to the ordered size. Resolution varies based on the substrate and ink used to print the final product. If your artwork needs to be scaled, we recommend using the following information as a basic guide:

 

Outdoor Banners:

  • Full scale at approximately 100dpi

  • Half scale at approximately 200dpi

  • Quarter scale at approximately 300dpi

  • Note: Banners larger than 15 feet will print below 100dpi


Flags:

  • Full scale at approximately 150dpi


Canvas:

  • Full scale at approximately 250dpi


Coroplast and Adhesive Vinyl

  • Full scale at approximately 200dpi


Foamcore:

  • Full scale at approximately 250dpi


PVC:

  • Full scale at approximately 250dpi


Indoor Banners, Car Magnets, Floor Graphics and Large Posters:

  • Full scale at approximately 300dpi


Table Runners:

  • Full scale at approximately 200dpi


Adhesive Vinyl:

  • Full scale at 100 dpi. vector artwork is preferred

What are the uploaded content requirements?

PROMO/APPAREL:

  • Artwork must be vector .cdr, .ai, .eps, tiff (600dpi or greater) with all fonts converted to outlines or paths.

  • Promo and Apparel products may be subject to additional set-up charges.

 

What methods of payment do you accept?
 
  • We accept Visa, Mastercard, ETF, Pay Pal, Money Order, and Cheque*. 

  • Orders placed via email will receive a confirmation email containing an invoice and secure payment link for credit cards.

  • *Payments by cheque must be arranged with thePrintingCo.  We reserve the right to reject payment by cheque at our discretion.

  • Credit card payments are processed using the safe and secure network provided by Pay Pal.  You do not need a Pay Pal Account.

 

 

What is rich black and how do I achieve it?
 
  • Rich black is an ink mixture of solid black, 100% K, with additional CMY ink values. This results in a darker tone than black ink alone. If you print black alone as 100% K, the resulting black may not be as dark as you might like.

  • For print we recommend using values of C60, M40, Y40, K100 for a dark rich black

  • For dye-sub printing (Polyester Banner, Flags, Table Covers, Fabric Tube Displays, etc.) we recommend C100, M100, Y100, K100

How to upload a mask file for spot UV and foil printing?
 
  • When creating a Spot UV job or foil finished job, you must include a mask template file along with the regular full color file.

  • A mask file indicates where foil or spot UV will be placed.  Use 100% K to indicate where the UV/foil is only and the rest of file white

  • Need help setting up a mask layer?  Contact us and we will happily assist you.

Can you provide a proof?
  • Yes and No. PDF proofs are not provided for TIF, JPG, PDF.  These formats are flattened where images and fonts will not change.

  • Custom die cuts, perfect bound books, booklets, calendars, promo and apparel will always have a proof provided before production.

  • If a PDF proof is requested it can delay your job by up to 24 hours due due to the large volume of orders we receive.

  • Proofs are to ensure layout and design, not colour accuracy.  Visit our Terms and Conditions page to learn more

  • We offer contract quality press match proofs in glossy and uncoated proof paper  colour matched to the G7 (GRACoL 7) standard

  • Press match proofs (Epson colour proofs) are an additional cost

  • Customer supplied proofs are not accepted because they are not calibrated to the presses we work with

  • Please Note: Orders are printed in their "as submitted" form and the customer is fully responsible for final proof and layout verification and approval prior to submission to the print process. thePrintingCo DOES NOT make any changes on customer files.

  • For a full explanation of our Proofing and Ordering Process please visit our Terms and Conditions page.

 

Do you have layout templates I can use?

We have layout templates in .eps and jpeg with text guides, cut lines and bleed lines for all our print products available upon request.

 

 

Can you design the work for us?
 

Yes.  Our designers can help bring your ideas to life!  Email us at info@theprintingco.ca to get started today.

Can I Split My Order?

 

  •  You cannot split an order, such as 5000 flyers into 2500 of one version and 2500 of another.

  • Instead, you need to order two sets of 2500. The runs are defined by the fact that the graphics are the same for every piece.

  • We are happy to pass along multi-item discounts when possible.  Just email sales@theprintingco.ca with the details of your order.

Do You Guarantee Your Products?

 

  •  Absolutely!  We 100% guarantee your satisfaction and quality of our print products or your money back!* 

  • *This satisfaction guarantee refers to the quality of the print job and paper stock only.

  • Print issues covered include, but are not limited to: ghosting, smudges, incorrect perforations, form alignment, incorrect folding, incorrect size, incorrect paper weight, incorrect finish, and incorrect paper stock.

Colour Accuracy

 

  • We cannot guarantee 100% colour accuracy for several reasons including differences in equipment, monitor calibrations, etc...

  • If your job is colour critical, we recommend you purchase an epson press match proof.

  • More information regarding guarantees in colour accuracy can be seen in our Terms  Conditions

What is the difference between digital and offset Printing? 

 

  • Digital printing is generally used when printing quantities of less than 1,000 and for certain products.

  • This is because there is much more time and cost involved with preparing for an offset (printing press) job.

  • The quality of our digital and offset product is very comparable and it is very difficult to tell the difference on most products.

My prints are darker than I expect with other companies...Will this happen with you?

 

  • Often people receive print jobs darker than they appeared on the monitor.  This is because many monitors are manufactured significantly brighter than is actually accurate or have their brightness settings set to high.

  • A monitor can also be displaying too much of one colour or any number of problems including too much brightness

  • Unless you have significant experience with offset printing, you may want to consider brightening your files by 20%

CONTACT US:

 

1-844-38-PRINT (1-844-387-7468)

info@theprintingco.ca

 

Mailing Address:

6A - 170 The Donway W.

Suite 203

Toronto, ON

M3C 2E8

 

 

 

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Legal Stuff! 

 

- Although we rarely miss production schedules, the printing and pre-press process involves equipment which is subject to malfunctions and/or equipment failure. We will always do everything in our power to make sure that any production problems do not delay your job. However, please note that ALL production and delivery times ARE NOT CONTRACTUAL and no turnaround time can be guaranteed. Please try to plan date sensitive materials timely.

 

-  Because of differences in equipment, processing, proofing substrates, paper, inks, pigments, and other conditions between color proofing and production pressroom operations, a reasonable variation in color between color proofs and completed job shall constitute acceptable delivery. Please note that your monitor's calibration affects what you see on your screen. The colors on the printed cards may differ from what you see on your screen. Please keep in mind that while we will try our best to match proofs, we DO NOT GUARANTEE COLOR MATCHING

 

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